Rude consultant

I went to MTN forest hill on Saturday to apply for a promotion that’s running this month where u get 20gig anytime data and 2gig night data.i has my payslip,bank statement and drivers license. A consultant that was assisting me had attitude from the moment I sat in front of her at first she refused to assist me with a license which i eventually understood cause policies are policies.then she kept on assisting the lady that’s sitting next to her without asking if I was fine with it.i asked her to check if I qualify and gave her my payslip and advised her that the amount she sees on my payslip is 80% of my gross salary.she could see that It was written but she continued to punch in 80% of my gross salary then the system rejected me due to affordability which really upset me cause it was all because of her Stinking attitude and her u willingness to assist me.i asked her to try again and the message it gave her was something that had to do with *****.then she called me a ***** in front of her colleagues and customers when I asked to speak to a manager she told me that she was in charge and then later on as we were arguing she told me that she doesn’t own MTN therefore she doesn’t make decisions! This kind of service is unacceptable and I will be taking it to ICASA should MTN fail to resolve it.