jS
junior S

1 reviews | Active since Jun 2013

12 Jan 2016, 10:46

Rude comments & lack professionalism

The staff who sit at the small stations need re training their customer service is bleak and furthermore the rude comments when addressing customers rather than to enquire and advise client purchases they seem to be unbothered if the customer is indeed getting a good deal.<br> <br> Very poor product knowledge and lack of explaining to clients based on phones and data transmission costs. <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Jan 2016, 16:01
Official
Hello junde,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that this matter has been brought to management in the Sales department to address.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,