rude call centre staff

<p>On the 20th July 2016 my husband and I contacted mtn because we were experiencing problems with the data bundles that we had loaded on his cellphone.upon calling the mtn call centre to enquire if there anything wrong with his phone ,a consultant by the name of Nothando attended to us. My husband tried to explain that the data bundle doesn't seem to be affected when he accesses his Internet instead it's his airtime that gets depleted or used. Nokuthando response was he never say that it's a problem because this only happens today and she went on to tell him that he must get his phrasing of words correct because he doesn't know what he is saying. All my husband could say was please let me explain and finish my complaint but she was hearing one of it. There was a point where she was lashing out at him like he was a nobody and had no right to raise the issue because it was ever body's problem not his only. I have since contacted the mtn call centre and requested that they listen to the recording and explain if that was the correct way to handle customer quires. I made numerous calls and spoke to a supervisor by the name of Kaur lo who assured me that the matter was going to be investigated she also said she was going to refer the matter to Not hand's supervisor Lebogang whom I have never had from since then. This appears to be the kind of behaviour that Mtn condones and take little interest to how it affects their customer service. All we had asked for was to listen to the recording and come back to us with wet her that's how they teach their staff to handle quires or not. It makes me question the level of customer care that Mtn has and makes me wonder if to MTN customers are just a number or they really do need us. To think that my husband and I have been with mtn for years and now to be subjected to such treatment is rather dissapointing to say the least. </p> <p> </p> <p> </p>