nF
nicole F
1 reviews | Active since Mar 2016
11 Mar 2016, 09:18
RUDE CALL CENTRE AGENTS!!!
WHAT A ROUGH MORNING MTN SERVICE SUCKS I AM OFFICIALLY CUTTING ALL TIES WITH THE NETWORK THEY DID NOT INFORM ME ABOUT ME CREDIT LIMIT WHEN I UPGRADED MY CELLPHONE LAST YEAR!! I HAVE BEEN DEBITED OVER R3000 EVERY MONTH WHAT **** IS THIS!!! THE CALL CENTRE AGENTS ARE EVEN WORSE SIES USING LANGUAGE LIKE **** AND HANGING UP!!! HELL NO I WILL NOT ACCEPT THIS TODAY IS MY FINAL STRAW!!! I AM DONE MTN!!!
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Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 13:13Hello Nic012,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now requested our Quality Assurance team to investigate the matter. They will retrieve the calls whereby you've experienced poor service.
We've also now checked the billing for the past two months and see that the usage was valid as the usage was generated from the SIM card. We can also confirm that the usage limit for both lines have now been set to R0.00 to avoid additional usage.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now requested our Quality Assurance team to investigate the matter. They will retrieve the calls whereby you've experienced poor service.
We've also now checked the billing for the past two months and see that the usage was valid as the usage was generated from the SIM card. We can also confirm that the usage limit for both lines have now been set to R0.00 to avoid additional usage.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply14 Mar 2016, 13:13
Official
Hello Nic012,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now requested our Quality Assurance team to investigate the matter. They will retrieve the calls whereby you've experienced poor service.
We've also now checked the billing for the past two months and see that the usage was valid as the usage was generated from the SIM card. We can also confirm that the usage limit for both lines have now been set to R0.00 to avoid additional usage.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now requested our Quality Assurance team to investigate the matter. They will retrieve the calls whereby you've experienced poor service.
We've also now checked the billing for the past two months and see that the usage was valid as the usage was generated from the SIM card. We can also confirm that the usage limit for both lines have now been set to R0.00 to avoid additional usage.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,