1 reviews | Active since Sept 2017
This morning I received a call from MTN mobile, asking to speak to a specific person. I informed the call centre agent that he`s got the wrong number. He just put the phone down in my ear. A few hours later I get a call again, asking for the same person. I informed the lady that it was indeed the wrong number and that I had received a call earlier from them and informed them accordingly. I requested that my number be removed from their system. She then started talking to me in another language (that I didn`t understand). You could tell by her tone that she was being rude!! This is so unprofessional!!! MTN really need to look at who they are hiring in their call centres!! I am NOT an MTN user, and this lack of decency will ensure that I NEVER become an MTN client!!!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We are not able to pick up the call recording to listen to the conversation, MTN do have a few entry points where agents do call clients/non MTN client s for contract.
We can only apologized of behalf of them for the service received.
Hope that this will not happen in the future.
Please take care.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We are not able to pick up the call recording to listen to the conversation, MTN do have a few entry points where agents do call clients/non MTN client s for contract.
We can only apologized of behalf of them for the service received.
Hope that this will not happen in the future.
Please take care.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
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