VM
Vhengani M

1 reviews | Active since Jun 2014

13 Oct 2015, 19:16

Rude Call Centre Agent Xolani Hlongwane

I would like to express my utmost unhappiness regarding a Call Centre agent by the name of Xolani Hlongwane. The reference to the call is ***.<br> Xolani is very unhelpful and is rude to a point where he would cut off my sentences when I spoke to him. I asked for his name and at the end of the call when I confirmed his name again he said \Yes that's my name as I said before"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856934;893824;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/13 19:29;15/10/13 17:36;sick for suzuki in richardsbay;;;***;If the head office could please phone me coz i have a list of complains...!!!!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;557284;893810;18;2;0;0;0;0;2;NULL;NULL;NULL;15/10/13 19:29;15/10/13 17:37;Book never delivered;5,80E+12;Janine Nepgen;***;I paid for and ordered the Petfriendly directory in June this year. There have been numerous emails between us as the book has not been delvered. Many excuses and promises later and still no delivery. Seems like a good **** to me.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;868379;886816;14;5;0;0;0;0;5;NULL;NULL;NULL;15/10/13 19:32;15/10/13 17:40;Supply of roof trusses;6,00E+12;Eric Essau;***;Good day.<br> <br> Just like to tell everybody that the issue were resolved with the supplier and at the end of the day it seems that the contractor that did the installation were at fault after consultation with the supplier and that the contractor then supp**** the materials that were incorrectly used.<br> <br> Just like to thank Prinro for there assistance in resolving the matter ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;618775;839759;13;5;0;1;0;0;5;NULL;NULL;NULL;15/10/13 19:47;15/10/13 17:56;Awesome attitude;;;;the staff at this place are on point, they have good customer service skills. they treat their customers with the utmost respect and give positive attitude. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812751;747598;19;2;0;0;0;0;2;NULL;NULL;NULL;15/10/13 20:01;15/10/13 18:14;Disrespect ;n/a;Tim Singh;***;So, I drove all the way to Midrand to view an apartment, the appointment was for 18.00, we got there at 17.35 and they weren't ready, understandably we waited. Finally, Tim asked us to follow him coz the current tenant was now ready for us. We waited at a the gate, causing traffic, until my partner finally parked on the side because we were now causing myhem for the tenants driving in, we walk to the gate where Tim & his partner are now inside, they are arguing with the security. We stand there waiting, by this time it's already around 18..27. We are all now listening to Tim's partner shout at the security and go on - I FINALLY say, \okay guys;\""if you don't wanna view then you can leave"

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Replies (1)
MTN South Africa
MTN South Africa's reply13 Oct 2015, 19:34
Official
Hello Elizabeth_M,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to Qyality assursnce team to pull the call so that corrective measures can be taken in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,
mike