JG
Jane G
1 reviews | Active since Jun 2015
26 Jan 2016, 19:14
RUDE call centre agent cut call when I asked name
The call centre agent cuts the call when I asked his name. Unacceptable!!! The lady before (Thembisile) advised me that the data will be loaded after being refreshed on her side. Though after restarting my IPad. Still no data. Called back only to then be advised the account is in arrears and in legal. A ***** case was opened beginning of November. Still no feedback. And still no data on iPad. Pathetic service and turnaround times from MTN!!
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MTN South Africa's replyOfficial
27 Jan 2016, 17:43Hello GovJ,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note we tried contacting you on the number *** around 17:36 it was engaged please email affidavit and recent certified copy of ID disputing account to *** so that we can log a request with ***** department.
warm Regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note we tried contacting you on the number *** around 17:36 it was engaged please email affidavit and recent certified copy of ID disputing account to *** so that we can log a request with ***** department.
warm Regards
mike
REQ:***
MTN South Africa's reply27 Jan 2016, 17:43
Official
Hello GovJ,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note we tried contacting you on the number *** around 17:36 it was engaged please email affidavit and recent certified copy of ID disputing account to *** so that we can log a request with ***** department.
warm Regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note we tried contacting you on the number *** around 17:36 it was engaged please email affidavit and recent certified copy of ID disputing account to *** so that we can log a request with ***** department.
warm Regards
mike
REQ:***