SS
Sophie S
1 reviews | Active since May 2015
30 May 2015, 21:52
Rude call centre agent
I called Mtn call centre in the beginning of May not sure of the date as I had airtime problem. Needed some clarity on the airtime loaded & campaign airtime. Spoke to a consultant by the name of Wendy Landi. She had attitude, rude & was very impatient with me. I logged a complaint with mtn & requested for my call to be listed to on their website, which confirmed 24 hours turn around time. Till today, am still waiting for feedback. I have never come across such service in my life, such a big company to hire agent like Wendy Landi!
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 13:26Hello ssefuthi,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 13:26
Official
Hello ssefuthi,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We are really sorry for your bad experience with us and hope. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,