1 reviews | Active since Mar 2011
Rude attitudes & pathetic service
My dad's Sony Xperia Z3 Compact gave problems over last weekend and he took it back to the MTN Service Provider shop in Kempton Park from where he originally got the phone.<br> <br> The staff at the shop took my dad's sim card out and just left the sim card lying on the counter. With this they lost the sim card \tray\" that fits into the phone, leaving my dad's phone unusable. If my dad didn't take his sim card from the counter himself it would've been lost as well.<br> <br> My dad had to go back every afternoon this week after empty promises that they \"might\" find him another sim card \"tray\" so that he can use his phone again. Mentioning he will have to put a complaint on Hello Peter, the staff member rep****: \"Then I'll be rid of you.\"<br> <br> Is this the future of MTN's service and staff attitudes towards customers, especially older clients that has been with MTN for years? If this is the case the time has come to maybe start exploring other service providers and taking away all 3 mobile numbers on our account with MTN.<br> <br> In essence my dad's phone is now useless until the MTN shop staff can one day supply him with a new sim card \"tray\"."
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***