Rude and unprofessional customer service agents!!!

I’ve never experienced such pathetic customer service in my whole entire existence. I’ve been trying to resolve a query regarding airtime that keeps on disappearing from my phone over the past couple of months since Saturday. Not a single one of your consultants was able to answer what was happening. The one consultant who maintained professionalism on Saturday submitted a ticket for me and told me I will receive feedback within 48 hours. It has spiralled down hill since then. I tried to follow up on Tuesday and the first consultant I spoke to advised she will check with supervisors and call back after 30 minutes which she never did. I called again about 2 hours later and spoke to Busi who did not even bother to check my SMC number, she told me she’s unable to assist and supervisors are on a four hour meeting. I called again after an hour and a half and got through to Asemahle who was distracted throughout the call, she then told me that the ticket just shows processed.

Then I called again yesterday, the first consultant I spoke to told me I should call back after 7 days and only entertained the call after I told her I was advised that the TAT is 48 hours and was not dropping the call. She was absolutely rude to me and dropped the call while I was speaking. I called back to submit a complaint against the rude consultant and got through to Thina, she advised I should submit a complaint to ***. I asked her to give me the name of the consultant I spoke to before her as she did not introduce herself, she refused and told me that the law prohibits them from giving out the names of the consultants to the customers. She then changed her story after I probed why they introduce their names when they greet customers if there was such a law and told me that she only sees the surname on the system not the name and it’s the company that prohibits them from sharing surnames. I’ve studied law myself, please point me to the legislation that prohibits businesses from sharing with customers the names of the consultants assisting them??? It surely cannot be the POPIA that she was referring to. She too was having mini chats with her colleagues on the side.

You might as well close your customer service line because at this point It’s absolutely useless. We’re bothering your consultants on vacation, you absolutely cannot tell me they’re there to work. It’s disgusting that out of the 7 people who I spoke to, only one kept it professional and did her job. I am very disappointed!!!!