Rude and unhelpfull Agent

My son Ruan called into an MTN office during December making sure that they will not renew his contract, since his 24 month contract was about to expire. MTN deducted another premium from his bank account on the 1st of January 2016. We called the head office today on *** and spoke to Thando, she in turn referred us to a Thabo that was suppose to assist my son on sorthing out the mess. My son called me very upset and told me that this person was so rude and unhelpfull, and that he could not assist him really.<br> We should not tollerate such bad attitudes, especially if we are paying a lot of money for a service that should have been cancelled.<br> We will never make use of MTN ever again.<br> the lady Thando however was very friendly and assisted us as far as she could.