MB
Malan B

1 reviews | Active since Jan 2013

17 Feb 2015, 14:07

RUDE AND UN HELPFULL MANAGERESS

MTN INSUARNCE SEND ME THE LETTER TO SAY THAT MY CLAIM HAS BEEN APPROVED AND EXCESS OF R950.00 MUST BE PAID . I WENT TO THE PAVILLION STORE WITH MY MONEY TO GET MY REPLACEMENT PHONE . NOW I SUBMITTED THIS CLAIM ON THE 29 DEC 2014 AFTER CALLING IN RUNNING AROUND TRYING TO SORT THIS OUT IT TOOK MTN FROM THE 29 DEC 2014 - 14 FEBRUARY 2015 TO SORT THIS ISSUE OUT. <br> THE DAY I WALKED IN TO MTN TO GET MY PHONE WAS THE LAST DAY EVER, THE UDE MANAGERESS FORCED ME TO PAY R1000.00 AFTER RECEIVING A LETTER OF R950.00 SO SHE MUST HAVE NEEDED MONEY FOR TRANSPORT HOME , I DONT KNOW. BUT TRUST ME MY CONTRACT IS DONE NOW AND I WILL NOT RECOMMEND ANY ONE TO EVER GO WITH MTN . <br> YOU CANT REALLY COMPLAIN ABOUT THERE SERVICE , BECAUSE THERE IS NO SERVICE. <br> MTN REP**** TO MY PREVOIUSE COMPLAINT BUT WANT MY CELL NUMBER OR ACCOUNT NUMBER SO YOU CAN CALL ME MY DETAILS DOES GET FILLED AT THE BOTTOM OF THIS PAGE AND YOU CAN GET IT FROM HEELO PETER. BUT I KNOW YOU MTN , YOU DONT HAVE TIME TO LOOK AFTER YOR CUSTOMERS YOU ONLY HAVE TIME TO STEEL THEIR MONEY AND AS SOON AS ONE CUSTOMER PAYS LATE YOU JUMP QUICKLY TO BLACKLIST THEM.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2015, 14:18
Official
Hello Malan Bruwer,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please note that this has been escalated to the regional office to be addressed and dealt with accordingly.

Thank you
Wenzile Masina
REQ:***