RUDE and Pathetic Service

<p>I’ve been trying to query why my monthly statements show money owed to. I’ve been trying to find this out for over a month. The matter is constantly being ‘escalated’, which at MTN obviously means "thrown in the bin”.</p> <p>Today I decided that, as MTN call centre agents have such a poor understanding of their own financial system, I would not drop the call untill I spoke with someone in the billing department. The first call centre agent hung up on me. When I phoned back, I demanded to speak to a supervisor and I was put onto a lady called Mpho. From the outset, Mpho was rude, combative and completely unhelpful. She then hung up on me! </p> <p>I rue the day I signed a contract with MTN!</p>