DM
Dudu M
1 reviews | Active since Mar 2013
22 Dec 2015, 16:13
Rude and Offended
I called the MTN on *** trying to communicate with the consultant Essack Suamado regarding my number being *******ly ported to MTN network. I ended up speaking to the rude and unapologetic Malesetsane from Porting department help desk, his tone was \take a hike"Malesetsane told me to go to the police station and open a case against MTN for he does not have answers to my questions. If this is how MTN treats people I feel sorry for their clients. Even if i wanted to migrate to MTN"
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Replies (1)
MTN South Africa's replyOfficial
24 Dec 2015, 11:14Hello Dudu M,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the Porting management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the Porting management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply24 Dec 2015, 11:14
Official
Hello Dudu M,
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the Porting management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the matter has been escalated to the Porting management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,