RJ
Rachel J
1 reviews | Active since Nov 2012
12 Oct 2015, 16:16
Rude and ineffective call centre agent
I have just spent 10 minutes on the phone to one of your call center agents - Wendy who was VERY rude and did not listen the anything i was asking her - she was more interested in hearing her own voice. She eventually put the phone down on me Service at MTN stores is poor and clearly at the call center too - where would a customer go to actually get assistance?
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MTN South Africa's replyOfficial
13 Oct 2015, 09:37Hello RachelJ,
Thank you for bringing this to our attention.
We apologies for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our
employees will be extra careful while dealing with our valued customers.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologies for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our
employees will be extra careful while dealing with our valued customers.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply13 Oct 2015, 09:37
Official
Hello RachelJ,
Thank you for bringing this to our attention.
We apologies for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our
employees will be extra careful while dealing with our valued customers.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We apologies for your inconvenience experienced due to the unprofessional behavior of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behavior.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our
employees will be extra careful while dealing with our valued customers.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Nompumelelo
REQ:***