RB
Rachi B

1 reviews | Active since Mar 2009

16 Jul 2016, 19:04

Rude and disrespectul customer services

<p> Mtn made a mistake when taking my account over from Autopage. Unfortunately the account is in my husband's name who's currently working in another African country. Since the Mtn customer care line is unreachable from that country, I've been trying to rectify the problem. I've spent the past 3 hours talking to 5 utterly unhelpful people in your call centre. We've had this Mtn contract for the past 15 years and have never missed a single payment. Regardless, nobody was willing to listen to me and I was rudely told that I may not speak to a team leader or supervisor. I was also told that they will not speak or listen to me since I'm not the account holder, I am, however, the accountholder of two other Mtn contracts. Both will certainly be cancelled along with this rather large business account. </p>

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