Rude Agents

I'm not happy with the service that was received from 2 agents from MTN. My spouse conducted a port ,from Telkom to MTN . Long story short , we called in last weekend , an agent said he should buy a new sim card ,in order for him to be assisted cause the port was not successful. Yesterday ,he eventually called MTN & the first agent explained to him that he can call in a bit later due to them having technical issues. He gladly understood that ,in the evening we called again , he was told about a sim swap. We called again , as we needed clarity as to why should he conduct a sim swap, whereas the first agent from the previous week instructed him to buy a new sim ,so the port can be re instated again. The third agent was beyond rude , as she did not even want to understand the situation at hand. She had no empathy at all, she was more interested in being rude towards him. So she kept quiet , and dropped his call. We called again, the last agent was as *********** as the one who hung up. She wasn't even bothered, she made it seem as if we don't know what we were talking about.

Our frustration is that we are being given a run around over something that could have been resolved , because people are lazy to listen and understand what the issue at hand is.

I'm deeply disappointed in how the agents at MTN conduct themselves, they have no phone etiquette skills whatsoever.

I will be taking this matter up with the Ombudsman as well , cause it's clear MTN has no interest in assisting regular "prepaid" clients , instead they allow their agents to mistreat us & profile us over a call.