Rude Agent-MTN

<p>Good day</p> <p> </p> <p>This morning I logged a call with an agent as I had recharged and my airtime was gone without me using it, first she was rude and I did not like the tone she was using, she told me I never recharged and I told her my cell phone banking purchase was successful and she said I did not which is weird that she is telling I am lying, she was rude and when I was saying my fustrations she asked who else was I talking to besides her and even told me she will drop the call and I told her she cannot do that because I am still talking to her and she was not assisting me with giving me answers, she hung up while I was still on the line, Now is this how MTN treats customers when I have been a loyal client for 10 years and this is not the first time I load airtime and it just vanishes and I have to listen to the excuses every day and no airtime is ever refunded</p> <p> </p> <p>I then called Nelisiwe and she told me MTN has problems with cell phone banking and the airtime will be loaded once the problem is solved, I asked her to check who the first call agent was and she said the call was not logged so she cannot see who was rude to me, which I found weird because calls should be recorded all times as this is a customer right.</p> <p> </p> <p>Thuli pretended like she couldn’t hear me and kept saying Hello when there was clearly nothing wrong with my line</p> <p> </p> <p>Furthermore I called and Siyanda whom I told I want to speak to the supervisor and they all told me the manager is unavailable and I should call after two hours</p> <p> </p> <p>Noxolo Dladla also said I should call in at 11 as all managers are attending a meeting, Now how come all supervisors and managers all attend a meeting one time and customers queries are not solved</p> <p> </p> <p> </p> <p> </p> <p>Angry Customer</p> <p> </p>