tD
tshepo D
1 reviews | Active since Oct 2018
19 Dec 2018, 15:29
rude agent
One of your agents just called me and while i was explaining that i have a contact with another cell phone provider she hang up on my ear , she was rude and did not ask if i want to take up the offer or not.
please review your QA process in regards to calls made to clients or do not call us at all.
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MTN South Africa's replyOfficial
19 Dec 2018, 23:05 Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the bad service call received from our outsource company.
We have escalated the complaint to all the outsource company' s to look into this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
Our apology for the bad service call received from our outsource company.
We have escalated the complaint to all the outsource company' s to look into this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply19 Dec 2018, 23:05
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our apology for the bad service call received from our outsource company.
We have escalated the complaint to all the outsource company' s to look into this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
Our apology for the bad service call received from our outsource company.
We have escalated the complaint to all the outsource company' s to look into this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,