RUDE AGENT!

I called Mtn customers service line regarding my account. Spoke to some stupid lady by the name of Cindy Henson, Ref no ***. She was very rude and didn't even helped me. I asked about my account that has been activated 2 weeks back, she said can't see anything on her system and I must go to the nearest branch and hanged up. To my surprise when I called again, was helped by another agent who saw everything on hers. I asked her (Cindy) what's her surname and the reference number as I was not happy about her service, She told me that they are not supposed to give out their surnames nor reference no. Honestly, am not gonna tolerate this behavior I got from your agents! I am starting to believe that you don't do proper training and teach your agents how to speak with ur customers as it was not for the 1st time!!!! I bet she even gave me the wrong ref no!!! Her service was ********!!! Nxn!