1 reviews | Active since Jan 2014
rude, abrupt, pathetic
Mtn you rude bunch of... phone to do an upgrade 1stly Mtn your lines are extremely bad and when you tell your consultants or whatever you call them that they are speaking soft they need to speak up because you cant even get a name they half shout/ raise their voices because no it not their line but \ yours\" how can you not hear but they can somehow answer your question, 2ndly your systems are always down, what happened to customer service where your line is down take down the customers number and phone them back once up and running, 3rdly u keep *****ing data or airtime and, MTN you are pathetic..... life long customer will be leaving you and seeking the services of another network"
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our consultants. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
The system shows that MTN Direct have assisted with processing your upgrade request.
Kindly be advised that the system shows that the airtime was used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for bringing this to our attention.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our consultants. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
The system shows that MTN Direct have assisted with processing your upgrade request.
Kindly be advised that the system shows that the airtime was used up on internet connections. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,