Rude
<p>I received a call fron MTN call centre for a new deal with R110.00 airtime offered with the deal, I very politely advised "BRAXTON" the gents name that I am not intrested and he very rudely put the phone down.</p> <p> </p> <p>I will most definitly not be making use of MTN if this is how "potential" clients are being treated for not being interested at this very point.</p> <p> </p> <p>DISGUSTING!</p>
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MTN South Africa's replyOfficial
24 Jul 2017, 06:56Dear Ruche,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with our customer service agent, Braxton.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply24 Jul 2017, 06:56
Official
Dear Ruche,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with our customer service agent, Braxton.
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,