Rude

Hi there

On Friday 16 July 2021 I arrived to collect my business partners ****le ( add on line to the few we already have ) from a chap “George” his going name fourways Mtn branch.

Noting I went in collected the ****le signed the documents asked George if the line was active “ I have just activated it so give it two hours” Great goodbye

Saturday 17 July 2021 the ****le was not working I watsapps “George”

Hi there it’s Michelle got Elton the card is not working kindly advise 12:53 ( didn’t even read the message )

I then arrived at the store at 14:05 the ladies Informed us George was around he was just not in the store we would have to wait

We waiting 10 min still no George I then asked the ladies to please call him which in turn she did many times no answer When he did answer

Stating that she had different systems and sometimes George does not take his phone around with him and he is not based in the store he works from home.

He called back ( so he clearly had his phone) “Yes George you know I like ocean basket “ as to which this point made me think ok is this chap on lunch I didn’t know.

The lady tried to assist and said the line was not rica-d so trying to sort this out and then the lady asked to use my phone to check the SIM card? I have an iPhone which will change my settings so why does you store not have a phone to check these types of things ? This young lady did her best to try assist.

So after 35 min with this girl trying to assist King George walks in with his kFc bag and doesn’t even greet or assist, 5 min later he appears. Not acknowledging us what so ever

I greeted him three times for him to say “ I’ve already spoken to Elton you just his worker so I don’t have to deal with you “

I beg your pardon !!!

How do you train your staff to speak to clients.

Note I was there for about 40 - 45 min until a stunning gentleman sorted it out ( not George )

George was rude and disrespectful . He was the person that did not Rica the card firstly then had to get assistance from the other chap who kindly sorted it out. He was informed via call and watsapp that I was in fact in the store yet decided it was more important to ignore and not assist me or the staff who had no idea what was going on.

George your mannerism was appalling, you are arrogant and rude.

Your nose seemed out of joint because I didn’t sit and have a friendly cup of tea with you. Kindly note this “ worker” Has an extremely busy schedule and do not have time to chit chat.

I go in Hello how you Get what we need and we go

I am furious at this mans behaviour, calling my partner like a child saying I’m “fighting” which I actually was not I was actually a tad bit irritated and the no gives attitude. Then to top it all off he’s down right rude to my face.

I came into the store for a simple tiny fix that only the other gentleman could assist with.

If you are going to have staff that sulk and do not know how to speak to a client then you are in for a mountain of trouble.