******* upgrades!

Just another number, it does not matter how many years you have been a customer with MTN they just dont care When upgrading to the Samsung Flip they dont inform you that there is no charger with the devivce No buds received Package not changed to the requested package on the upgrade and then get told it cant happen Decide to cancel and was told to take the phone to a MTN Direct store, checked in with the consultant and they advised the meadowdale MTN store is a direct store which it is not. They do not advise to take the invoice with when going to the store so to waste more time! Cancelled my other upgrade as well due to the lack of service Moving to prepaid and then I will move to another network, clearly my monthly premium for both contracts of R2500 per month was not good enough for MTN. Never deal with online direct the service in non existent I need a way to get this phone back to MTN to cancel my upgrade within the cooling off period! Not going to deal with nonsense service!