1 reviews | Active since Jan 2012
******* telecommunications service / zero communication from telecommunications service provider
<p>When logging a query with a service provider you would think that someone would call you back with feedback and once resolved, the call then closed. Nope, not MTN. </p> <p>MTN tell you they have logged a call for you and that someone should call you within 2-24 hours and then close the call without notifying you of this fact. When you call them almost 48 hours later to find out what's happening with your query, you are informed that the call has in fact been closed and the operator then proceeds to read out the response they have on the system. that never found its way to you. AWESOME communication...AWESOME service....NOT!!!</p> <p>Oh and by the way, if you're getting charged for sms's to international number: +4 ********** 4 that you never made, don't bother querying it because a) they just tell you, you did and b) they don't come back to you regarding your query anyway.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the billing division to assist in validating and verifying charges on invoice . A notification will be sent once resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the billing division to assist in validating and verifying charges on invoice . A notification will be sent once resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
