******* Service from MTN South Africa

For anyone who cares to read this, MTN is the most ******* service provider ever. It looks like MTNN is happy to sign up a new clients but at the end of the contract, the will do everything in their power to frustrate and continue milking clients. Their Retentions department is useless, its like no one works there. Any attempts to cancel a contract is followed by a very difficult string of call that does not yield anything. I have been put on hold for over an hour a few time and still not get anywhere with the processes. My contract lapsed, I decided to migrate to prepaid. After many many unsuccessful phone calls characterised by being put on hold for hours on end and a string of many many emails, someone decided to come back to me via email. They confirmed that they had migrated my lines to prepaid, even gave me a ref number [#***], turns out it did not happen. Come month end, the debit order still tried its luck on my bank account.. As I speak, Services have been cut. How do you suspend a service on line you confirmed where migrated to pre-paid? Please MTN fix this ASAP. I have been trying to call and as usual, i am continually talking to a machine. Email, responses are not coming back. I am very frustrated.