YR
Yagan R
1 reviews | Active since Oct 2017
11 Apr 2019, 10:02
******* service from MTN
I have being billed every month for a laptop deal that is not canceled many calls and emails have been sent mtn is not helping me i do not have the laptop it was out of box failure so now i am paying 200 rand every month cos they do not do their job and i am the one MTN chatsworth center does not want to help me as i relocated back to johannesburg now next step of action is going to the media or legal as from my side they take my money if they want to not cancel they must send me new unit as i am not happy
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Apr 2019, 14:17Good day Yagan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to contact you on the contact number provided, but your Dad picked up and advised this was his number. I tried on the contract line we have, and the phone rang unanswered. We are trying to see how best we can assist you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to contact you on the contact number provided, but your Dad picked up and advised this was his number. I tried on the contract line we have, and the phone rang unanswered. We are trying to see how best we can assist you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply15 Apr 2019, 14:17
Official
Good day Yagan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to contact you on the contact number provided, but your Dad picked up and advised this was his number. I tried on the contract line we have, and the phone rang unanswered. We are trying to see how best we can assist you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to contact you on the contact number provided, but your Dad picked up and advised this was his number. I tried on the contract line we have, and the phone rang unanswered. We are trying to see how best we can assist you.
Warm regards,Mazwi ZumaComplaints Analyst