******* service

I have been trying to get a new contract with MTN through the I Store process and it has been a nightmare. The Istore seems like a clueless middle man with no clear idea of how to escalate things properly. They butchered the whole process. I have been trying to get this done for over a month through the Pavillion and Gateway IStores with no success. If you are gonna outsource your contracts then make sure there are clear guidelines that don’t cause the customer distress. I am now travelling with no phone or watch that is supposedly available on their contract options. The service on the IStore side has been atrocious as one is moved from one consultant to another. Each time that change occurs, blunders are made and the whole process must be restarted! It has honestly been a nightmare process!! I’m not pleased at all.