******* service and impolite supervisors

<p> </p> <p><span style="color: #000000; font-family: sans-serif; font-size: 13.696px;">I must say I'm horrified at the standard of customer service I got from one your supervisors Lebohang Matladi. I bought airtime on Sunday 29-May-2016 around 16:15 of R89 which according to her and some of The agents system did not update and o should wait for 24hrs. This so called supervisor had me waiting for her for 15 minutes and no apologies whatsoever, needless I say she kept speaking while I was also speaking. I called back again way after the 24hrs and I spoke to Dorothy who said that her supervisor again "Lebohang Matladi" now needed proof of payment that I indeed bought the airtime from Fnb as it does not show on her system. I called back again and spoke to Lydia Dorosamy who assured me the transactions do show on the system I do not need to send through the proof of payment as per her supervisor Menzi Khumalo. I must say this was one hell of an experience and proud to say I will be porting to another network. Your customer service is horrific, and all because of one desipient supervisor who has no brains or lazy to do her job. It took 7calls before I could be assisted by an agent and supervisor that new their job. My airtime has been credited back all thanks to Lydia and Menzi Khumalo. </span></p>