******* service and ********** account

So for 3 full day now I've had to struggle with MTN just to get a letter that I still do not haveBECAUSE MTN DO NOT KNOW HOW TO DO THEIR JOBS and somehow allowing someone to open up ********** accounts on my ID when they meant to do a RICA/CREDIT check and accepting proof of resident of an address that does not even exist on google maps. <br> Then to deal with being transferred from MTN Direct to ***** and getting told to email Legal action department but then my emails bounce. I send an email to customer care but get a USELESS email back asking for information that will DUPLICTAE an incident.SPECIALY when the issue was explained CLEARLY.<br> I then phoned again and getting told I will get called back,BUT I never got those calls.<br> To make it worse the network was down most the week so I would be on a call with MTN and half way through my call I would get cut and have to start again.<br> I get told that MTN have requested ITC to clear my name but don't know how long it will take.mybank asked for a letter of proof from MTN stating the issue at hand so they can action my request but still after 3 days and many calls, I am yet to get a phone call back or the letter my banking has asked me for!