******* service and account disputes.

When I upgraded my contract in August 2017 to a new phone, I cancelled my second contract which was ending on the 13th Dec 2017. In store the consultant confirmed with me that he has made a note on system and that the final invoice date is the 13th December as I did not want that contact to continue, and I wanted it to change to prepaid. I went again sometime in October as I was nervous that they didn't cancel it correctly. They assured me again that the final invoice date was indeed in December.

January came and went, and now feb and I noticed that More than there should be was coming off my account. I called 808 and they confirmed that it wasn't cancelled. I cancelled it today with this reference: 263 634 017. Went to the store that confirmed, and all they could tell me was that their consultant should have given me a reference. Which they didn't. Now I am out just over R400 for 2 months billing.

Congratulations, you have lost a MTN customer that spends far more than that over a 2 year period over a miniscule R400 dispute which the consultants refused to take responsibility for. I will never renew my contract with this ******* service again.