******* service

I have never received such ******* service from MTN, I am so disappointed.

Towards month end of August I app**** for a contract data sim card online and the application was approved,now the problem is that there is no explanation about the difference between my home and my choice data sim cards and that you need a my home mtn fixed wifi router.

The sim card I app**** for was a my home sim card and I did not opt to get a wifi router come with the sim card because I thought I could use the sim card on my phone unfortunately that was not the case after 2 weeks of contacting the MTN call center and speaking to one of the consultants after I had already spoken to several others, the lady advised that I cannot use the sim card on my phone or any other router besides the my home wifi router which is MTN fixed.

I called the MTN cancelation Department notifying them of my problem and that I would like to cancel the sim card because I cannot use it and I was told that the contract cannot be terminated but I will have to go to the nearest MTN store and do an early upgrade but my problem is I do not need the sim card anymore because I already made a plan for myself with regards to data.

My matter has since been with the cancelation department following an investigation as if they are investigating a ****** case.

The debit order went through including the sim card that is not working. I reversed the money and only paid for the other 2 contracts. Now my phones have been suspended.

I am really frustrated, MTN has not made resolving this issue any easy at all. It has been more than 2 weeks now with no feedback of the investigation.

I am really disappointed in their services.

Now I am sitting with 2 phones which I paid for not working. Why didn't you guys suspend the one I didn't pay for.