NM
Noluthando M
1 reviews | Active since Jun 2014
30 Mar 2015, 11:54
******* INSURANCE
So my phone was booked in for repairs in the 1st week of February 2015, The 20th Feb I received an email stating that my phone is fixed and I should pay the excess amount of R300 which I did. They returned \my phone"";NOW SOMEONE KINDLY EXPLAIN WHAT ******Y IS THAT EXACTLY. They have a shortage of loan phones which is also not my problem and they can't give me a phone right now SO WHAT ARE YOU DOING WITH THE MONEY I PAY YOU EVERY MONTH YO??? Does it not make sense to give me a new phone if your supposed new phone doesn't work? I'm gatvol your insurance is good for nothing!."""
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MTN South Africa's replyOfficial
09 Apr 2015, 09:25Hello Adolicious1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply09 Apr 2015, 09:25
Official
Hello Adolicious1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***