******* customer service

<p>I Had a contract with mtn, my line was disconnected and no one could tell me why my line was disconnected, sent emails, no response, went to store, payment was due, I told the guy who was helping me my problem he said I must make this payment due line should be re-connected after that, I did that but lines weren't connected, went back to store they said I must call mtn call center, call center said my account is with legal they will give them my details to contact me, nobody contacted me. I left my account for 3months on errears, it was disconnected anyway, after that I went to them so that I can settle it, contract was about to end in a month at that time. Well I started paying until my dept is settled, but before I even settle the account with them I had MBD on my back calling me everyday to make arrangement with them, I didn't mind doing that but the problem was that the amount they were telling me was way too different from what mtn was telling me, it was about R3000 more, and I thought to myself that cant be legal fees. I told them that the figures they were giving me are different from what they should be and what mtn is giving me, I don't know them i am a customer with mtn please they must send a letter from mtn or just statement from mtn, breaking down this figure, nobody did that, i email them both mtn and MBD, no luck in getting that statement.</p> <p>I searched for organisation that could help i found Legal Ombud, the lady helped my get the breakdown of that extra money, about R806 for legal fees, of which I didn't mind paying plus R2484.62 for early termination fees. Termination fee really puzzled me, I tried for more that 3 months to find out why my contract was cancelled and after that I have to pay for termination fees???</p> <p>MBD through Legal ombud told me that if the customer is not paying full amount every month mtn has a right to cancel contract, saying that my account was on arrear for 3 months but the thing is my lines were already cancelled way before that, and according to their contract, customer needs to get a notice to say pay this amount before this day or we will cancel the contract,on my case no one contacted me to tell me they are cancelling my contract for 1 and 2 reasons, even when i tried to get reasons, no one could tell me.</p> <p>Now I cant even open account due to this matter, and i can't pay termination fee while i did not make an early cancellation. As perbthe contract between me and mtn , they shouldn't cancel a contract without notifying me of their action they taking, my question is, when did they tell me that they that they were cancelling my contract?</p> <p>I've paid them in full for their product they need to take this cancelling fee of my name and give me a letter which says ive paid them in full.</p> <p> </p> <p> </p>