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Duduetsang B
1 reviews | Active since Jun 2016
25 Jul 2018, 11:40
router without simcard for weeks
My partner and I took the router contract through some mtn call centre. The router was delivered without a sim card over a month ago. We have been trying to get the simcard and we still do not have it. MTN has been sending us from pillar to post and no department wants to be accountable. In less than a week after the router was delivered we called MTN to say we want to cancel the contact completely, they told us to go a branch and cancel there and that the branch will give us a reference number. We went to the branch and they told us they cant help us and that we should call the same call centre that referred us to them. Does it make sense for us to have a router without a simcard for over a month? I called ********** 667 today and they told me that they cant help me and that I must google the number for umhlanga mobile or something like that. I am shocked at the fact that an mtn employee cannot help me get a number for another mtn department. She even went as far as telling me to email. We were told that we will be called back by someone at MTN 2 weeks ago and to this day we still did not get any feedback. We have not used the router obviously because it does not have a simcard. We do not want it anymore and we want the contract cancelled with immediate effect because we have received terrible service from mtn so far. Just cancel the contract with immediate effect and collect the router or we can take it to an mtn branch. Also, I hope we wont get billed this month because we did not use that router.
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Replies (5)DB
Duduetsang B's updateReviewer Update
30 Jul 2018, 20:27It seems like you guys are not willing to assist me or maybe you would take me seriously if I take this to the ombudsman
DB
Duduetsang B's update30 Jul 2018, 20:27
Reviewer Update
It seems like you guys are not willing to assist me or maybe you would take me seriously if I take this to the ombudsman
MTN South Africa's replyOfficial
02 Aug 2018, 08:45Good day Duduetsang Botlhoko,
Thank you for your Hello Peter request.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
MTN account number A***
Cell number in question:*** for the Router device.
Account holder: Mr. Mduduzi Maimela
As per our discussion, please provide us with the correct address details for our courier to pick up the device. They can pick up the device at the account work place or home address.
IMEI number of the router:
Make and Model:
Time available for the pick up
Please email me the information.
Please make sure that all the accessories is pack back in the original box.
Once the router has been received the contract will be cancelled and account credited for the July invoice
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply02 Aug 2018, 08:45
Official
Good day Duduetsang Botlhoko,
Thank you for your Hello Peter request.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
MTN account number A***
Cell number in question:*** for the Router device.
Account holder: Mr. Mduduzi Maimela
As per our discussion, please provide us with the correct address details for our courier to pick up the device. They can pick up the device at the account work place or home address.
IMEI number of the router:
Make and Model:
Time available for the pick up
Please email me the information.
Please make sure that all the accessories is pack back in the original box.
Once the router has been received the contract will be cancelled and account credited for the July invoice
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
02 Aug 2018, 12:58The collection form has been received and completed, this form is sent to the collection team to confirm if they can pick up the modem today.
DSV will be in contact with you, contact number provided to make the arrangement for the pick up.
Your reference number ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply02 Aug 2018, 12:58
Official
The collection form has been received and completed, this form is sent to the collection team to confirm if they can pick up the modem today.
DSV will be in contact with you, contact number provided to make the arrangement for the pick up.
Your reference number ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
07 Aug 2018, 11:47Good day Duduetsang Botlhoko,
Thank you for the confirmation that the device was picked up on Friday morning.
Our MTN warehouse has confirmed that they have received the device back at store.
I have tried to call the account holder, on voice mail.
The account balance is now R 1,111.97 due to debit returned unpaid.
The data contract for 5GB for Mr. Mduduzi Maimela on cell *** has been cancelled. The credit of R661.96 for the invoice generated for July (R650.56 + the RD fee of R11.40 has been passed against the account. The credit will reflect in 3 days on the account.
The client need to make payment for the balance owing on the other line due to the debit returned unpaid. Balance owing is R450.01.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply07 Aug 2018, 11:47
Official
Good day Duduetsang Botlhoko,
Thank you for the confirmation that the device was picked up on Friday morning.
Our MTN warehouse has confirmed that they have received the device back at store.
I have tried to call the account holder, on voice mail.
The account balance is now R 1,111.97 due to debit returned unpaid.
The data contract for 5GB for Mr. Mduduzi Maimela on cell *** has been cancelled. The credit of R661.96 for the invoice generated for July (R650.56 + the RD fee of R11.40 has been passed against the account. The credit will reflect in 3 days on the account.
The client need to make payment for the balance owing on the other line due to the debit returned unpaid. Balance owing is R450.01.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
07 Aug 2018, 11:47Good day Duduetsang Botlhoko,
Thank you for the confirmation that the device was picked up on Friday morning.
Our MTN warehouse has confirmed that they have received the device back at store.
I have tried to call the account holder, on voice mail.
The account balance is now R 1,111.97 due to debit returned unpaid.
The data contract for 5GB for Mr. Mduduzi Maimela on cell *** has been cancelled. The credit of R661.96 for the invoice generated for July (R650.56 + the RD fee of R11.40 has been passed against the account. The credit will reflect in 3 days on the account.
The client need to make payment for the balance owing on the other line due to the debit returned unpaid. Balance owing is R450.01.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply07 Aug 2018, 11:47
Official
Good day Duduetsang Botlhoko,
Thank you for the confirmation that the device was picked up on Friday morning.
Our MTN warehouse has confirmed that they have received the device back at store.
I have tried to call the account holder, on voice mail.
The account balance is now R 1,111.97 due to debit returned unpaid.
The data contract for 5GB for Mr. Mduduzi Maimela on cell *** has been cancelled. The credit of R661.96 for the invoice generated for July (R650.56 + the RD fee of R11.40 has been passed against the account. The credit will reflect in 3 days on the account.
The client need to make payment for the balance owing on the other line due to the debit returned unpaid. Balance owing is R450.01.
Absa Bank details
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number. A***
Kind Regards,
Alice van der Merwe
Best regards,