Router return process is horrible

Dear MTN Customer Service Team,

I am writing to express my frustration with the return process for my MTN router. On the 2nd of April 2025, I visited the MTN store at Mall of Mthatha, where I was assisted by Sphokazi.

Unfortunately, Sphokazi informed me that the store no longer accepts router returns. As a result, I am unsure of how to proceed with returning the device and clearing my name from Credit Bureau.

I would greatly appreciate it if you could provide me with alternative return options or instructions on how to complete the return process.

Please assist me in resolving this matter as soon as possible.