ROUTER NOT WORKING.. CHARGED FOR THE INTERNET USAGE . REFUSES TO CANCEL

such a terrible experience with MTN !! we ordered a router in November 2022 , we signed up for it recieved it and we waited for the sim to be rica'd and it was active we sat from november without internet phoned numerous times calls got cut so many times, consultants cannot assist us

we then recieved reference numbers after reference number !!!

we asked for it to be cancelled they billed us for the month of november yet we had no internet whatsoever !!!

they had the audacity to bill us for the month of december as well and send an invoice with still no internet !!!!!!!!!!!!!

its the most worst experience ever

and i would never want anyone to ever experience it !!!

and they dont want us to cancel on top of that

we demand to speak to a manager or a superior about this matter !!!