<p>Got a new contract with mtn beggining of April, everything was approved and when i picked up the router i was advised that they have a rica problem, i understood cause they promised it will be sorted out in few days, after 2 days i took it back to the store. Till today i have not received the router and the sad part is that i have to contact them to follow up and they give me lame excuses like: we do not have your contact number. Im not sure if this is the service they normal give their customers but i am very unhappy and the representative (Rose in Galleria mall AManzimtoti Durban) whos assistinmg me is not helping because shes rude on top of the disgusting service they been giving me . Mtn have deducted their first installment while i have not received or enjoyed the product. Im dissapointed.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
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