Router

Last year, I took a contract with MTN for uncapped WiFi that kept on incurring higher rates and charges from them. I did report this to them. I was only told that I was on leave with them because I chose to be debited via bank account. Then I asked why I was given the opportunity to pay via the store for so long, but no one answered. Last month, they did the same, going to 280 instead of 269. They now have a fair usage plan, yet I signed for uncapped data. Due to this, I have been impacted by the fact that my WiFi is not connecting and I am working from home. I am now compromised and need to spend money to buy data while sorting out this mass. A case has been logged, and one has gotten back to me. I have never missed a payment day; they even refuse to make me pay via cash.