Rouetr issues
Early April 2017 i bought a router at mtn in Galleria mall Amanzimtoti. When i took it home it wasn't working. Went back to the lady (Rose) who was assisting me and she told me that there was a rica problem. I understood, i took the router back to mtn and they said they will contact me once the issue is resolved. 2 weeks went by without any communication. i decided to go to the store and only then they told me to come the following day to collect it. Fast forward to early July, the router just stopped working and since i was on maternity leave at home i took it to Newcastle mall. When i got there, the lady told me stories that they have a back lock on gadgets that needs to be sent away without even checking what could the problem be, their systems are not working. I understood and i thought to myself ayi ill go some other time. In August i went again and they told me stories, i went again early September another short dark guy was assisting me and told me that they cant take my router because they are a franchise so i ask them to call galleria branch, they did and they were told to assist me. The Newcastle guy told them that he cant assist them without a go ahead from his manager and he asked me to leave my details and he will contact me once spoken to his manager. 4 weeks later i still have a router that doesn't work and I've been paying for two months for a gadget that doesn't work. I would like to cancel my contract. I've heard it with *********** mtn staff. Nothing will make me change my mind about it. I think I've suffered enough already.
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MTN South Africa's replyOfficial
12 Oct 2017, 13:53Good day Yolisa,
Thank you for your post and taking My calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic discussion, We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional management as urgent therefore we anticipate a resolution of the issue within the shortest period possible. We also have credited your account with 3month subscription for the 2 months that you could not use your device and an extra month to show you that we value you as a customer of MTN.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply12 Oct 2017, 13:53
Official
Good day Yolisa,
Thank you for your post and taking My calls.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
As per our telephonic discussion, We would like to advise that this matter is receiving priority attention. We have referred the matter to the regional management as urgent therefore we anticipate a resolution of the issue within the shortest period possible. We also have credited your account with 3month subscription for the 2 months that you could not use your device and an extra month to show you that we value you as a customer of MTN.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
27 Nov 2017, 10:07Hi. My account is still being debited, even after you said i will not be debited for the next three months, i reversed last months debit order and i will do so with this one as well. On the 20th of November i called MTN retention /cancellation center i spoke to a consultant there but while i was explaining my story she cut the call. i want to cancel this contract as soon as possible as it is not serving any purpose in my digital life. I have been ill treated by your staff and this matter has not been handled in a professional manner.
's update27 Nov 2017, 10:07
Reviewer Update
Hi. My account is still being debited, even after you said i will not be debited for the next three months, i reversed last months debit order and i will do so with this one as well. On the 20th of November i called MTN retention /cancellation center i spoke to a consultant there but while i was explaining my story she cut the call. i want to cancel this contract as soon as possible as it is not serving any purpose in my digital life. I have been ill treated by your staff and this matter has not been handled in a professional manner.
's updateReviewer Update
27 Nov 2017, 10:09By the way, i still haven't received my router 5 months later and not willing to pay any cancellation fees since i have been the one calling and trying to make arrangements with mtn but they fail me still.
's update27 Nov 2017, 10:09
Reviewer Update
By the way, i still haven't received my router 5 months later and not willing to pay any cancellation fees since i have been the one calling and trying to make arrangements with mtn but they fail me still.