1 reviews | Active since Nov 2013
ROTTEN SERVICE FROM YOU GUYS.
MTN you are ****ed up.I went to your branch on the 23rd of April 2015 and I informed you about my change of the debit order date.I received an sms to confirm that.You did not change it 4 months down the line I called your call centre and I received an sms also confirming the change of the date nothing changed. I wrote on this forum and u responded on the 30th of July saying that my debit order date has been changed but to my surprise my account was debited today. Guys wats your problem , my bank is charging me for a negative balance in my account.The best is to change networks I will never recommend anyone to your network.Your service is ****ed up, you are selfish, inconsiderate, you don't care about your clients and last you lie to your clients . You **** to me 3 times,3 times, unbelievable.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the debit order date was changed to the 25th on 2015-07-24. The system shows that previously when your debit order was deducted on the 15th, you were paying for your account a month in arrears. The debit order that was deducted on 2015-08-15 was for the invoice dated 2015-07-13. The invoice dated 2015-08-13 will go off on 2015-08-25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the debit order date was changed to the 25th on 2015-07-24. The system shows that previously when your debit order was deducted on the 15th, you were paying for your account a month in arrears. The debit order that was deducted on 2015-08-15 was for the invoice dated 2015-07-13. The invoice dated 2015-08-13 will go off on 2015-08-25.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***