Rotten Service

On 16 January 2020 I have submitted a clam to MTN for a cellphone and to-date I have not received the new device that they promised me. I have been paying for the insurance with MTN since August 2018. I have been writing emails to them almost on a daily basis and when they decide to respond for the past three, they keep saying they have ordered the device.

No communication provided to me if I do not send email or call them, I am starting to think that I will never receive the said device from MTN, I really didn’t think big company like them will play hard and sick to avoid fulfilling their promise. Terrible service I ever experience in my entire life. Fed-up with MTN