Room for improvement needed

I recently had the misfortune of experiencing firsthand the subpar service MTN has to offer. From struggling with their app to near-impossible communication, it's clear they need to step up their game.

The app itself was clunky and frustrating to navigate, making simple tasks unnecessarily complicated. But what really took the cake was trying to get in touch with their support team - 24 hours and counting, with no resolution in sight.

As a customer, it's disheartening to feel like you're not being heard or valued. If MTN doesn't take serious strides to improve their customer experience, I'm afraid they'll lose loyal clients like myself. Until then, I'll be exploring other options. 1/5 stars, and that's being generous.