1 reviews | Active since Dec 2016
Rogues ! *****ing from pensioner's repeatedlyrics!
<p>I'm a pensioner and I have a budget contract which was automatically upgraded against my wishes ,and remained the same even after calling and telling call centre to leave it as is. My account was incorrectly debited with double the cost for the last 5 months.even afree calling and visiting personally ,they said they "fixed the error and my money will be refunded " , but this is all lies as I am still waiting for my refund, and they are still taking the wrong amount from my account. I have lodged numerous complaints and queries in person and also via call centre. Disgusted that they would ***** from a pensioner....repeatedly. please rectify this asap ! </p>
Good Day Nivrithi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID. Please send the documents to customercare @mtn.co.za
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Good Day Nivrithi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID. Please send the documents to customercare @mtn.co.za
Once we have received all the supporting documentation our ***** team will be able to investigate and conclude this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***