LM
Lamees M
1 reviews | Active since Mar 2016
12 Mar 2016, 12:14
Robbing me of R255 once contract been cancelled
I cancelled my contract with Mtn yet they took off R255 off my account for no reason. Went into Mtn to query she said the contract has been cancelled but I need to query it with the call centre. I did that but now the number is no longer a contract number so they can't reference this issue anymore.
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MTN South Africa's replyOfficial
15 Mar 2016, 13:29Hello LameesMartin1990,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please send us your MTN Account number as the system cannot retrieve any information from the cellphone number and ID number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please send us your MTN Account number as the system cannot retrieve any information from the cellphone number and ID number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Mar 2016, 13:29
Official
Hello LameesMartin1990,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please send us your MTN Account number as the system cannot retrieve any information from the cellphone number and ID number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Please send us your MTN Account number as the system cannot retrieve any information from the cellphone number and ID number provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***