Robbing me blind
<p>I would just like to take this time and tell MTN thank you for nothing! Actually thank you for robbing me.</p> <p> </p> <p>A contract is an agreement that is supposed to go both ways, in case you did not know that, I agree to pay you and you agree to provide me with a product/service.</p> <p>On that note, how is it fair to cut my service if or when I do not pay but somehow in your mind it is oky to provide no signal, take away data I paid R160 vor 1.5g after 30 days when FNB Connect charges R95 for 2g and no expiration date, do not give me my contracted data and still send me a me an outrageous bill even though I had no signal for 3 weeks the month before?</p> <p>R1500 bill when I always average below R1000??? </p> <p>For the past 4 months, that i have picked up untill now , i receive my 500 anytime minutes but is get 0mb of my 500mb of contract agreed data?</p> <p>I had no signal for 3 weeks while i was at a client and still receive a higher bill than usual?</p> <p>now still struggle in places I never struggled with signal. I have tested other service providers so it is in no way the phone.</p> <p> </p> <p>I moved to MTN because they had a good reputation but these days it is the worst that i had ever seen!!!!</p>
Good afternoon Ignus
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We are very sorry for the inconveniences caused as a result of not receiving auto provisioning every month. The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
in regards to the network coverage problem kindly contact our coverage help desk. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Ignus
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience and the delayed response caused as result of the breakdown in the service delivery in one of our touch points.
We are very sorry for the inconveniences caused as a result of not receiving auto provisioning every month. The matter has been escalated to the Billing team for urgent attention and to contact you directly with feedback and a way forward.
in regards to the network coverage problem kindly contact our coverage help desk. The number is *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
