HO
Hermien O
1 reviews | Active since Aug 2015
26 Aug 2015, 09:51
ROBBING CUSTOMERS WITH NO PROOF
I am so upset regarding the way MTN have been treating their customers. i have been billed R 11 763.00 in one month which is out of hand i have never in my time with MTN had such a high bill and i have never been treated this badly in my life.<br> <br> When i ask to speak to a manager or director i was told they know nothing they cant help me and they will debt my account i don't need to see proof of the billing it wont help me.<br> <br> this is not acceptable and i will go to the news papers regarding this matter
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MTN South Africa's replyOfficial
26 Aug 2015, 15:29Hello Creedon01,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please could you be so kind as to provide us with the MTN account details or cell phone number associated with this account.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please could you be so kind as to provide us with the MTN account details or cell phone number associated with this account.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply26 Aug 2015, 15:29
Official
Hello Creedon01,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please could you be so kind as to provide us with the MTN account details or cell phone number associated with this account.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please could you be so kind as to provide us with the MTN account details or cell phone number associated with this account.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,