LM
Lindi M
1 reviews | Active since Mar 2014
28 Feb 2016, 13:02
Robbing airtime
MTN has got to be the worse service provider ever. Every time I want to make a phone call, I'm told I have insufficient funds when in fact I do have airtime, sometimes included with their free airtime. I have to reboot my phone in order to make a call. How does one recharge, get free airtime, but when you call you have insufficient funds? Rebooting doesn't always work by the way, nor does recharging AGAIN! I bought airtime, you give me free airtime, your free airtime expires and it disappears with my bought airtime? How does that work? I've called customer service, they tell me they don't see anything on their system, they can tell I had airtime, but now my balance is . I couldn't make a phone call nor could I use my data because according to mtn \I had no funds\" when I did recharge.So what happened to my airtime then? This has been going on for too long and I've had it. You have been robbing me of my airtime for way too long now. I've spoken to other mtn subscribers and they seem to have the same problem. I think it's time to port."
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Replies (1)
MTN South Africa's replyOfficial
29 Feb 2016, 10:59Hello Lee129,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Feb 2016, 10:59
Official
Hello Lee129,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,