1 reviews | Active since Jul 2013
Robbing a pensioner??
I am a 76 year old recovering cancer patient who is at my wits end with MTN. From Feb 2014 until May 2015 I have been charged R115 for itemised billing although I have never received a single statement in that time. In June 2015 I signed a new contract at the Eastgate, JNB branch (Simmi, the manager at this branch has supposedly tried to resolve my issues to no avail). My contract clearly states under Product \ MTN UYO\", yet I am being billed monthly for a phone! <br> <br> I have a timeline of all 10 calls/visits made to MTN and their branch and yet no one from this company has bothered to revert regarding my queries, despite their promises. If someone from MTN finally bothers to get back to me to resolve this issue you will understand my deep frustration with this shocking service and my concern about unauthorised charges being debited monthly"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation kindly be advised that the account has been adjusted and we have requested a credit to your account please allow a turnaround time of 7 to 14 working days for the amount to reflect on your account. In regards to the Itemised billing, your email details have been updated on our systems and we have sent a request to our Billing team to send you the Itemised bill REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation kindly be advised that the account has been adjusted and we have requested a credit to your account please allow a turnaround time of 7 to 14 working days for the amount to reflect on your account. In regards to the Itemised billing, your email details have been updated on our systems and we have sent a request to our Billing team to send you the Itemised bill REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,