LG
Lelanie G
1 reviews | Active since Jan 2015
02 Jul 2015, 08:02
Robbing
I have had three contracts with MTN for many years. The total account used to be about R1600. All of a sudden the account went up to R1800 three months ago. I was told it is due to used up my data. Last month it was R1900. This month it is R2000. I hardly phone. I use whatsapp most of the time. checked my data 2 weeks ago and it was 1Gb. I checked it now, it is 888.42Mb. The 11th I get my monthly data again. So what I would like to know is how is this possible. MTN is robbing me blind. One can never get hold of them. Their service centre is useless. When my contract expires I am leaving MTN. They are ******s!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 09:23Hello DiscoveryInsure,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that there was a general price increase in May 2015, this affects all products and services offered by MTN including subscription fees.
If you compare your May invoice to the your June invoice you will notice a difference in subscription fees.
Also note that your bill has increased due to your 083 4*9 1*43 line (Anytime 350) incurring additional call charges. This package is an open line and will therefore incur additional charges once your monthly provisioning is depleted.
Once again please accept our apologies for inconveniences caused as a result of this.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that there was a general price increase in May 2015, this affects all products and services offered by MTN including subscription fees.
If you compare your May invoice to the your June invoice you will notice a difference in subscription fees.
Also note that your bill has increased due to your 083 4*9 1*43 line (Anytime 350) incurring additional call charges. This package is an open line and will therefore incur additional charges once your monthly provisioning is depleted.
Once again please accept our apologies for inconveniences caused as a result of this.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 09:23
Official
Hello DiscoveryInsure,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that there was a general price increase in May 2015, this affects all products and services offered by MTN including subscription fees.
If you compare your May invoice to the your June invoice you will notice a difference in subscription fees.
Also note that your bill has increased due to your 083 4*9 1*43 line (Anytime 350) incurring additional call charges. This package is an open line and will therefore incur additional charges once your monthly provisioning is depleted.
Once again please accept our apologies for inconveniences caused as a result of this.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that there was a general price increase in May 2015, this affects all products and services offered by MTN including subscription fees.
If you compare your May invoice to the your June invoice you will notice a difference in subscription fees.
Also note that your bill has increased due to your 083 4*9 1*43 line (Anytime 350) incurring additional call charges. This package is an open line and will therefore incur additional charges once your monthly provisioning is depleted.
Once again please accept our apologies for inconveniences caused as a result of this.
Kind regards
Letumile
REQ:***
Best regards,